# Help “software problems”
**URL:** https://forum.makecode.com/t/help-software-problems/18420
**Category:** micro:bit
**Created:** [March 13, 2023, 3:48pm UTC](https://forum.makecode.com/t/help-software-problems/18420 "2023-03-13T15:48:38Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@PugCoder](https://forum.makecode.com/u/PugCoder)
#### Post date: [March 13, 2023, 3:48pm UTC](https://forum.makecode.com/t/help-software-problems/18420/1 "2023-03-13T15:48:38Z")
When I try to connect to my computer via usb the drive doesn’t pop up I have tried multiple usb cables and computers but the drive won’t pop up.
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### Author:  [@dsssssssss9](https://forum.makecode.com/u/dsssssssss9)
#### Post date: [March 14, 2023, 4:13pm UTC](https://forum.makecode.com/t/help-software-problems/18420/2 "2023-03-14T16:13:58Z")
Hello & Welcome
sorry to hear that …
What Operating system are you using ?
Which Version of Micro:Bit?
Could You please try the following …
1.Connect Micro:bit to computer with a known good data cable - do any leds on the Micro:Bit light up? if so which ones?
1. in your web browser goto…[https://makecode.microbit.org/\_LTHWzw9UwJY6](https://makecode.microbit.org/_LTHWzw9UwJY6)
2. Click on the 3 dots next to the DOWNLOAD button
3. Click CONNECT DEVICE
4. Click NEXT TWICE
5. In the CONNECT box does your Micro:Bit show up ?
If yes Click on it to highlight it & then Click DONE
6. DOWNLOAD button should now have a round symbol - click DOWNLOAD
8 ) After a few seconds DOWNLOAD should read DOWNLOADED & Micro:Bit should display "Hello " & a flashing heart
if this doesn’t work let us know what happens & we can try some other things
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### Author:  [@PugCoder](https://forum.makecode.com/u/PugCoder)
#### Post date: [March 15, 2023, 12:49am UTC](https://forum.makecode.com/t/help-software-problems/18420/3 "2023-03-15T00:49:26Z")
It will not connect with multiple usb cables. I am using version v2.21.
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### Author:  [@dsssssssss9](https://forum.makecode.com/u/dsssssssss9)
#### Post date: [March 15, 2023, 5:33pm UTC](https://forum.makecode.com/t/help-software-problems/18420/4 "2023-03-15T17:33:12Z")
Hi
Have you got access to another known working MicroBit to test ?
It’s sounding like your MicroBit may be at fault if you’ve tried different cables & computers?