How can I connect to kitronik arcade

Hello :wave:
I have recently offer to my son a kitronik arcade hardware. Unfortunately when we tried to connect to the computer, the console turns on, but the computer doesn’t show any usb driver. After trying to connect to a different computer I realised the problem is the console. I know it was supposed to install some drivers when connecting to the computer but nothing happen… big disappointment. Can anybody help me how to fix this ?

I would assume your USB cable is not appropriate for data transfer.